Missed Delivery
Missed Delivery & Pick up
Information regarding the next steps, such as where to collect your delivery, will be available online by 7pm.
Information regarding the next steps, such as where to collect your delivery, will be available online by 7pm.
Search for your Card or Consignment Number using the link below.
If a consignment number has been provided, please use that instead, making sure you input all of the numbers and letters.
Check the Collection Point's opening hours and restrictions on who can collect your delivery, which is indicated on the card.
Collection Point details are usually available on MyTeamGE by 7pm.
Collect your delivery from the Collection Point
You can nominate someone to collect on your behalf, if the box on the back of the card is not ticked.
Search for your Card or Consignment Number using the link below.
If a consignment number has been provided, please use that instead, making sure you input all of the numbers and letters.
Check the Collection Point's opening hours and restrictions on who can collect your delivery, which is indicated on the card.
Collection Point details are usually available on MyTeamGE by 7pm.
Collect your delivery from the Collection Point
You can nominate someone to collect on your behalf, if the box on the back of the card is not ticked.
Click to Search on MyTeamGE
Availabilty of Redelivery and Redirection depends on the options selected by the sender. Please use the below instructions to see what options are available.
- Register and then login to MyTeamGE. Click button below.
- Search for your Card or Consignment Number using the link below. If a consignment number has been provided, please use that instead, making sure you input all of the numbers and letters.
- Select Manage My Delivery. If the Manage My Delivery tab is not shown, the sender has not made the option available. Please contact the sender directly or pickup at the provided address.
- Select from the available options
Not all options are available for all deliveries.
Please note that your delivery will not be available at the confirmed location until you have received a notification.
Click to Manage DeliveryPlease note that your delivery will not be available at the confirmed location until you have received a notification.
If you select the same address, please add Special instructions to help the driver.
Click to Manage Delivery
Can the driver call me?
Note that due to the safety of our drivers and the community our drivers do not make phone calls during their shifts.
Changes to your delivery may take up to 2 business days to be completed.
If our driver was unable to collect your shipment, please login to MyTeamGE to arrange a new pickup.
Click to Book a Pickup
Click to Book a Pickup
If your pickup was for an item you wish to return, please contact the seller for further instructions.