Help & Support

What type of customer are you?

Please select a help category

Tracking a shipment
Understanding tracking updates
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You should have received a tracking/shipping number from the sender. If the sender provided us with your contact details, we will send you a SMS or email on the day of your delivery that will include the shipment number.

You can track your delivery at MyTeamGE and enter your shipping/consignment/item number in the “Track your shipment” field. If you are not already receiving notifications, you can set up a "watch" in MyTeamGE.                                                                                                                                             

I have an overseas tracking number
If you have a tracking number from an overseas postal service, please use their website to track your shipment. If an overseas postal carrier uses Team Global Express to complete the local delivery, please use our shipping/consignment number that should have been provided to you via email.

Tracking updates can vary depending on the delivery stage and selected service. It's common for some stages to have fewer updates. If you haven't received any scan events, contact your sender.

While your shipment may appear as delivered, it's possible that not all items were delivered simultaneously. To review your shipment details, go to MyTeamGE and enter your shipping/consignment/item number in the "Track your shipment" field. 
​​​​​​​
To find more information on the items to be delivered, go to "View more" for any “In transit” and “Out for delivery” enquiries.

While we take pride in delivering on time, unforeseen events such as floods, fires and traffic incidents can cause delays. In these situations, you can find more information at the top of the shipping details overview.

Go to MyTeamGE and enter your shipping/consignment/item number in the “Track your shipment” field.
​​​​​​​
If you have not heard anything within 3 business days of the expected delivery date, please contact us using our webform here.

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If eligible and safe to do so, your delivery will be left at your address if you're not home. Some items may require specific handling based on sender restrictions or the nature of the item, and on these occasions, will be taken to a Service Hub near you.

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If you weren't at the address at the time of the delivery, that's okay. Most items will be left in a safe place at the delivery address or taken to a nearby Service Hub for you to collect at your convenience within 7 business days.

If you missed a pickup, you will need to rebook it.

For both a missed pickup and a missed delivery, go to Missed Delivery & Pick up.

Details of the Service Hub closest to you are listed in the shipment details overview online, usually by 7pm. Depending on the details provided by the sender, you may also receive an email or SMS as soon as your item is ready for collection.

Go to Missed Delivery & Pick up for more information.

Where possible, our team will leave the delivery item(s) in a safe place. Please check if it is:
- Under or behind something.
- In your mailbox.
- With someone else in your household or with a colleague (if delivered at work).
- With your neighbours.
- Addressed correctly.

If you still can’t locate your delivery, please go to our MyParcel page for more information.

Sometimes, drivers can’t deliver a parcel for a range of reasons: an incorrect delivery address; no access to the address; safety concerns; no one was home when a signature was required.

To see where things are at, please view current status of your item(s) and any updates on your shipment details overview. 

Check your delivery options via the "Manage My Delivery" button on your shipment details overview. Go to MyTeamGE and enter your shipping/consignment/item number in the "Track your Shipment" field. 

Availability of redelivery and redirection depends on the options selected by the sender.

Please check your delivery options via the “Manage My Delivery” button on your shipment details overview. Go to MyTeamGE and enter your shipping/consignment/item number in the "Track your Shipment" field.

If redelivery is not available, you will have 7 days to pick it up from the nominated Service Hub.

Please note that your delivery will not be available at the confirmed location until you have received a notification.

Please note that your delivery will not be available at the confirmed location until you have received a notification.

If you select the same address, please add Special instructions to help the driver.

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We are sorry that this has happened. Please contact us at General Enquiries and we will help to sort it out.

You will need to request this from the sender. Not all senders offer returns, so check their website or contact them to find out how they can help you.

Still need help?
Contact us

Track your parcel
Use our tracking page to learn about the status of your delivery
Chat with us
Connect with our team now and we will be happy to assist you with enquiries for your priority and road consignments.
Priority
Australia 13 15 31
8:00 am to 7:00 pm Mon - Fri (AEST)
New Zealand 0800 231 531
8:00 am to 5:00 pm Mon - Fri (NZST)
Road
8:00 am to 7:00 pm Mon - Fri (AEST)
Intermodal & Specialised

Road (option 1)
Rail & FCL (option 2)

8:00 am to 5:00 pm Mon - Fri (AEST)
Courier
24 hours / 7 days a week
Tasmania Ambient & Refrigerated FCL & LCL 1800 950 344
8:00 am to 5:00 pm Mon - Fri (AEST)
Closed national public holidays

Please select a help category

General
Help to support your general package sending needs
Back to help topics
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You will have been provided with a booking reference number at the time of booking. Additional numbers are also provided when you print the shipping labels, and when you receive any SMS or email confirmations accompanying this consignment.

Back to help topics
Expand all Collapse all

Anyone can get a quote for individual collections at any time without needing to register. Simply go to Get a Quote to find the most suitable service for you.

We are unable to deliver to Post Office (PO) boxes at this time. Please provide either a business or residential delivery address.

You can book and pay for shipments online at any time, without registering. However, if you send shipments on a regular basis, it makes it easier with a MyTeamGE account.

We provide an extensive range of transportation and logistics services all over the world. Please go to our Homepage for further details.

Yes, printing is available at various Service Hubs. When making an online booking, you will be able to choose a location that offers printing.

Drop-off locations, also known as Service Hubs, are points where consumers can drop off and pick up freight. These locations include retail stores, service stations, newsagents, and pharmacies, many of which are open 24 hours per day, seven days per week.

Yes, Service Hubs can only accept 1, 3, and 5kg satchels and parcels weighing up to 22kg with dimensions less than 34cm x 27cm x 34cm. For packages exceeding these dimensions, our system will recommend the nearest Team Global Express depot that meets your shipping needs. Also, please take note of our prohibited items and dangerous goods under "Restrictions" here.

Team Global Express complies with PCI DSS regulations as defined by the PCI Security Standards Council to protect the credit card transactions of our customers.

To amend or cancel your booking, please call one of the numbers listed below, based on the service you selected:

Priority Parcel/Satchel booking call 13 15 31.

Standard Parcel/Satchel booking cal 1300 865 547.

Pallet booking call 13 18 21.

Same day booking call 13 32 78.

International booking call 13 15 31.

If our database is unable to verify your information, you can manually input the address using the 'Add Manually' button located next to the sender and recipient fields. Please confirm that you have accurately completed all required fields.

Our concierge service will collect bookings before 12:30 pm on the same day. Concierge shipments that are scheduled after 12:30 pm will be collected the following working day. In some rural areas, collections may take place the next business day. If the collection was missed, it will be rescheduled for the next working day.

Delivery arrival times depend on the preference you selected. We estimate the following times for each service.

Priority: 1-2 days

Standard:1-12 days

Palletised:1-15 days

Global: 1-12 days

Unfortunately no, we do not pick up from residential addresses.

Yes, you can send to regional areas within Australia.

The cost of a shipment depends on the number of items, weight, volume, destination origin, and service type selected.

Quotes are available via our online booking platform. Simply go to Get A Quote

If the driver attempted to collect your freight but was unsuccessful, you will need to reschedule a pickup. Depending on the service you choose, please call one of the following numbers.

Priority parcel/satchel booking call: 13 15 31.

Standard parcel/satchel booking call: 1300 865 547.

Pallet booking call: 13 18 21.

Same day booking call: 13 32 78.

International booking call: 13 15 31.

You can book a parcel drop-off up to two weeks in advance.

Go to Retrieve A Quote and enter your quote or reference number.

Back to help topics
Expand all Collapse all

You can book and pay for individual collections online at any time without needing to register. Simply go to Express Book & Pay.
​​​​​​​
If you need a service to send shipments frequently, please register for an account on MyTeamGE.

Yes, we'll be happy to help you, but please book and pay before you arrive!

Simply go to Express Book & Pay.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Yes, we ship to most countries. Please speak to our sales team for more details here.

Back to help topics
Expand all Collapse all

If our driver was unable to collect your shipment, please login to MyTeamGE to arrange a new pickup.

If your pickup was for an item you wish to return, please contact the sender for further instructions.

Back to help topics
Expand all Collapse all

Express Book & Pay does not accept any of the below.

Dangerous goods:

Items that contain substances or articles meeting any of the criteria for dangerous goods, particularly flammable liquids, flammable solids, oxidizers, organic peroxides, toxic or corrosive substances.

All lithium ion or lithium metal cells and batteries used in powered devices.

Radioactive material.

Aerosols, paints, perfumes and alcohol.

Fertilisers, insecticides and cleaning products.

Restricted items:

Personal documents, currency or negotiable instruments, certificates or passports.

Goods that are inappropriately packaged in prepaid wallets, satchels or envelopes.

Livestock, bloodstock, perishable goods, produce and living creatures.

Precious metals, stones, jewellery or watches, crystal, marble or enamel.

Antiques, porcelain China, ceramic items, objects of art, pictures or picture frames, floor or wall tiles.

Tobacco, cigarettes, alcoholic spirits or goods under bond.

Goods where the production, sale, import or export of which is prohibited by laws.

Firearms and other weapons and ammunition, liquids, dangerous goods, regulated waste.

Furniture (unless in flat packs), appliances with electrical components, computers.

Glass (including bottles and their contents) and fragile goods, windscreens and car panels.

Restrictions on weight and size vary based on the service. Any parcel weighing more than 30 kg or measuring more than 1.2m (L) x 0.8m (W) x 0.6m (H). If you have a different size requirement, please contact our sales team at Sales Enquiries.

Back to help topics
Expand all Collapse all

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Back to help topics
Expand all Collapse all

Sending a satchel or parcel domestically:

Attach the consignment note to the shipment.

Sending a pallet:

Attach labels to the front and back of the pallet.

You must also hand the driver the consignment note and manifest.

If required, please attach a "Do Not Break Down" sticker to the pallet.

Sending global shipments:

Attach the consignment note to the shipment.

Include the commercial invoice (generated automatically when you book online).

Please note: certain countries require further information and documents.

A shipment/consignment note is an essential document that must accompany every shipment. It includes the origin and destination addresses, service type, account number (for registered users), and other pertinent information to ensure that your package is handled correctly and efficiently. When you book online, this document is automatically generated.

Back to help topics
Expand all Collapse all

Your shipment will not be inspected by the driver who picks it up. Nonetheless, your shipment will be screened for security (by x-ray) to ensure that its contents are suitable for transport via the Team Global Express network. Please be aware that government agencies (such as Australian Border Force, Australian Federal Police, or ASIO) may open any parcel being transported by Team Global Express, and Team Global Express has no control over these requests.

Go here to view our Terms and Conditions.

No. Our standard liability for any loss or damage is outlined within our terms and conditions. Refer to here for further details.

Back to help topics
Expand all Collapse all

Please contact our Customer Service team here.

Please contact our Customer Service team here.

Still need help?
Contact us

Track your parcel
Use our tracking page to learn about the status of your delivery
Chat with us
Connect with our team now and we will be happy to assist you with enquiries for your priority and road consignments.
Priority
Australia 13 15 31
8:00 am to 7:00 pm Mon - Fri (AEST)
New Zealand 0800 231 531
8:00 am to 5:00 pm Mon - Fri (NZST)
Road
8:00 am to 7:00 pm Mon - Fri (AEST)
Intermodal & Specialised

Road (option 1)
Rail & FCL (option 2)

8:00 am to 5:00 pm Mon - Fri (AEST)
Courier
24 hours / 7 days a week
Tasmania Ambient & Refrigerated FCL & LCL 1800 950 344
8:00 am to 5:00 pm Mon - Fri (AEST)
Closed national public holidays

Please select a help category

Tracking a shipment
Understanding tracking updates
Back to help topics
Expand all Collapse all

You should have received a tracking/shipping number from the sender. If the sender provided us with your contact details, we will send you a SMS or email on the day of your delivery that will include the shipment number.

You can track your delivery at MyTeamGE and enter your shipping/consignment/item number in the “Track your shipment” field. If you are not already receiving notifications, you can set up a "watch" in MyTeamGE.                                                                                                                                             

I have an overseas tracking number
If you have a tracking number from an overseas postal service, please use their website to track your shipment. If an overseas postal carrier uses Team Global Express to complete the local delivery, please use our shipping/consignment number that should have been provided to you via email.

Tracking updates can vary depending on the delivery stage and selected service. It's common for some stages to have fewer updates. If you haven't received any scan events, contact your sender.

While your shipment may appear as delivered, it's possible that not all items were delivered simultaneously. To review your shipment details, go to MyTeamGE and enter your shipping/consignment/item number in the "Track your shipment" field. 
​​​​​​​
To find more information on the items to be delivered, go to "View more" for any “In transit” and “Out for delivery” enquiries.

While we take pride in delivering on time, unforeseen events such as floods, fires and traffic incidents can cause delays. In these situations, you can find more information at the top of the shipping details overview.

Go to MyTeamGE and enter your shipping/consignment/item number in the “Track your shipment” field.
​​​​​​​
If you have not heard anything within 3 business days of the expected delivery date, please contact us using our webform here.

Back to help topics
Expand all Collapse all

If eligible and safe to do so, your delivery will be left at your address if you're not home. Some items may require specific handling based on sender restrictions or the nature of the item, and on these occasions, will be taken to a Service Hub near you.

Back to help topics
Expand all Collapse all

If you weren't at the address at the time of the delivery, that's okay. Most items will be left in a safe place at the delivery address or taken to a nearby Service Hub for you to collect at your convenience within 7 business days.

If you missed a pickup, you will need to rebook it.

For both a missed pickup and a missed delivery, go to Missed Delivery & Pick up.

Details of the Service Hub closest to you are listed in the shipment details overview online, usually by 7pm. Depending on the details provided by the sender, you may also receive an email or SMS as soon as your item is ready for collection.

Go to Missed Delivery & Pick up for more information.

Where possible, our team will leave the delivery item(s) in a safe place. Please check if it is:
- Under or behind something.
- In your mailbox.
- With someone else in your household or with a colleague (if delivered at work).
- With your neighbours.
- Addressed correctly.

If you still can’t locate your delivery, please go to our MyParcel page for more information.

Sometimes, drivers can’t deliver a parcel for a range of reasons: an incorrect delivery address; no access to the address; safety concerns; no one was home when a signature was required.

To see where things are at, please view current status of your item(s) and any updates on your shipment details overview. 

Check your delivery options via the "Manage My Delivery" button on your shipment details overview. Go to MyTeamGE and enter your shipping/consignment/item number in the "Track your Shipment" field. 

Availability of redelivery and redirection depends on the options selected by the sender.

Please check your delivery options via the “Manage My Delivery” button on your shipment details overview. Go to MyTeamGE and enter your shipping/consignment/item number in the "Track your Shipment" field.

If redelivery is not available, you will have 7 days to pick it up from the nominated Service Hub.

Please note that your delivery will not be available at the confirmed location until you have received a notification.

Please note that your delivery will not be available at the confirmed location until you have received a notification.

If you select the same address, please add Special instructions to help the driver.

Back to help topics
Expand all Collapse all

We are sorry that this has happened. Please contact us at General Enquiries and we will help to sort it out.

You will need to request this from the sender. Not all senders offer returns, so check their website or contact them to find out how they can help you.

Still need help?
Contact us

Track your parcel
Use our tracking page to learn about the status of your delivery
Chat with us
Connect with our team now and we will be happy to assist you with enquiries for your priority and road consignments.
Priority
Australia 13 15 31
8:00 am to 7:00 pm Mon - Fri (AEST)
New Zealand 0800 231 531
8:00 am to 5:00 pm Mon - Fri (NZST)
Road
8:00 am to 7:00 pm Mon - Fri (AEST)
Intermodal & Specialised

Road (option 1)
Rail & FCL (option 2)

8:00 am to 5:00 pm Mon - Fri (AEST)
Courier
24 hours / 7 days a week
Tasmania Ambient & Refrigerated FCL & LCL 1800 950 344
8:00 am to 5:00 pm Mon - Fri (AEST)
Closed national public holidays

Please select a help category

General
Help to support your general package sending needs
Back to help topics
Expand all Collapse all

You will have been provided with a booking reference number at the time of booking. Additional numbers are also provided when you print the shipping labels, and when you receive any SMS or email confirmations accompanying this consignment.

Back to help topics
Expand all Collapse all

Anyone can get a quote for individual collections at any time without needing to register. Simply go to Get a Quote to find the most suitable service for you.

We are unable to deliver to Post Office (PO) boxes at this time. Please provide either a business or residential delivery address.

You can book and pay for shipments online at any time, without registering. However, if you send shipments on a regular basis, it makes it easier with a MyTeamGE account.

We provide an extensive range of transportation and logistics services all over the world. Please go to our Homepage for further details.

Yes, printing is available at various Service Hubs. When making an online booking, you will be able to choose a location that offers printing.

Drop-off locations, also known as Service Hubs, are points where consumers can drop off and pick up freight. These locations include retail stores, service stations, newsagents, and pharmacies, many of which are open 24 hours per day, seven days per week.

Yes, Service Hubs can only accept 1, 3, and 5kg satchels and parcels weighing up to 22kg with dimensions less than 34cm x 27cm x 34cm. For packages exceeding these dimensions, our system will recommend the nearest Team Global Express depot that meets your shipping needs. Also, please take note of our prohibited items and dangerous goods under "Restrictions" here.

Team Global Express complies with PCI DSS regulations as defined by the PCI Security Standards Council to protect the credit card transactions of our customers.

To amend or cancel your booking, please call one of the numbers listed below, based on the service you selected:

Priority Parcel/Satchel booking call 13 15 31.

Standard Parcel/Satchel booking cal 1300 865 547.

Pallet booking call 13 18 21.

Same day booking call 13 32 78.

International booking call 13 15 31.

If our database is unable to verify your information, you can manually input the address using the 'Add Manually' button located next to the sender and recipient fields. Please confirm that you have accurately completed all required fields.

Our concierge service will collect bookings before 12:30 pm on the same day. Concierge shipments that are scheduled after 12:30 pm will be collected the following working day. In some rural areas, collections may take place the next business day. If the collection was missed, it will be rescheduled for the next working day.

Delivery arrival times depend on the preference you selected. We estimate the following times for each service.

Priority: 1-2 days

Standard:1-12 days

Palletised:1-15 days

Global: 1-12 days

Unfortunately no, we do not pick up from residential addresses.

Yes, you can send to regional areas within Australia.

The cost of a shipment depends on the number of items, weight, volume, destination origin, and service type selected.

Quotes are available via our online booking platform. Simply go to Get A Quote

If the driver attempted to collect your freight but was unsuccessful, you will need to reschedule a pickup. Depending on the service you choose, please call one of the following numbers.

Priority parcel/satchel booking call: 13 15 31.

Standard parcel/satchel booking call: 1300 865 547.

Pallet booking call: 13 18 21.

Same day booking call: 13 32 78.

International booking call: 13 15 31.

You can book a parcel drop-off up to two weeks in advance.

Go to Retrieve A Quote and enter your quote or reference number.

Back to help topics
Expand all Collapse all

You can book and pay for individual collections online at any time without needing to register. Simply go to Express Book & Pay.
​​​​​​​
If you need a service to send shipments frequently, please register for an account on MyTeamGE.

Yes, we'll be happy to help you, but please book and pay before you arrive!

Simply go to Express Book & Pay.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Yes, we ship to most countries. Please speak to our sales team for more details here.

Back to help topics
Expand all Collapse all

If our driver was unable to collect your shipment, please login to MyTeamGE to arrange a new pickup.

If your pickup was for an item you wish to return, please contact the sender for further instructions.

Back to help topics
Expand all Collapse all

Express Book & Pay does not accept any of the below.

Dangerous goods:

Items that contain substances or articles meeting any of the criteria for dangerous goods, particularly flammable liquids, flammable solids, oxidizers, organic peroxides, toxic or corrosive substances.

All lithium ion or lithium metal cells and batteries used in powered devices.

Radioactive material.

Aerosols, paints, perfumes and alcohol.

Fertilisers, insecticides and cleaning products.

Restricted items:

Personal documents, currency or negotiable instruments, certificates or passports.

Goods that are inappropriately packaged in prepaid wallets, satchels or envelopes.

Livestock, bloodstock, perishable goods, produce and living creatures.

Precious metals, stones, jewellery or watches, crystal, marble or enamel.

Antiques, porcelain China, ceramic items, objects of art, pictures or picture frames, floor or wall tiles.

Tobacco, cigarettes, alcoholic spirits or goods under bond.

Goods where the production, sale, import or export of which is prohibited by laws.

Firearms and other weapons and ammunition, liquids, dangerous goods, regulated waste.

Furniture (unless in flat packs), appliances with electrical components, computers.

Glass (including bottles and their contents) and fragile goods, windscreens and car panels.

Restrictions on weight and size vary based on the service. Any parcel weighing more than 30 kg or measuring more than 1.2m (L) x 0.8m (W) x 0.6m (H). If you have a different size requirement, please contact our sales team at Sales Enquiries.

Back to help topics
Expand all Collapse all

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Please follow the instructions in our Freight Preparation and Packaging Guidelines.

Back to help topics
Expand all Collapse all

Sending a satchel or parcel domestically:

Attach the consignment note to the shipment.

Sending a pallet:

Attach labels to the front and back of the pallet.

You must also hand the driver the consignment note and manifest.

If required, please attach a "Do Not Break Down" sticker to the pallet.

Sending global shipments:

Attach the consignment note to the shipment.

Include the commercial invoice (generated automatically when you book online).

Please note: certain countries require further information and documents.

A shipment/consignment note is an essential document that must accompany every shipment. It includes the origin and destination addresses, service type, account number (for registered users), and other pertinent information to ensure that your package is handled correctly and efficiently. When you book online, this document is automatically generated.

Back to help topics
Expand all Collapse all

Your shipment will not be inspected by the driver who picks it up. Nonetheless, your shipment will be screened for security (by x-ray) to ensure that its contents are suitable for transport via the Team Global Express network. Please be aware that government agencies (such as Australian Border Force, Australian Federal Police, or ASIO) may open any parcel being transported by Team Global Express, and Team Global Express has no control over these requests.

Go here to view our Terms and Conditions.

No. Our standard liability for any loss or damage is outlined within our terms and conditions. Refer to here for further details.

Back to help topics
Expand all Collapse all

Please contact our Customer Service team here.

Please contact our Customer Service team here.