TGE: Healthcare logistics and cold chain delivery specialists
For more than 20 years, Healthcare Logistics (HCL) has played a vital role linking Australians to the medicines and healthcare products they need every day.
HCL is a trusted healthcare logistics service provider for its pharmaceutical and healthcare partners. It delivers to a range of pharmacies and hospitals across the country and importantly, to the highest standards expected by their customers.
The success of HCL’s partnership with Team Global Express comes down to three things: performance, reliability and responsiveness. And Team Global Express is its preferred partner in delivering just that, every day all around the nation.
Key Outcomes
Reliability you can trust
Critical and everyday medical products delivered safely, securely and on time.
National scale at speed
More than 12,000 deliveries per month nationally.
Specialised logistics expertise
A partnership specialising in healthcare logistics and cold chain products.
Unmatched network resilience
An extensive multimodal transport network and dedicated team that delivers in all condition.
Sector-leading innovation
A partnership that’s innovating and making progress in the sector, and ultimately for patients.
Key Outcomes
Reliability you can trust
Critical and everyday medical products delivered safely, securely and on time.
National scale at speed
More than 12,000 deliveries per month nationally.
Specialised logistics expertise
A partnership specialising in healthcare logistics and cold chain products.
Unmatched network resilience
An extensive multimodal transport network and dedicated team that delivers in all condition.
Sector-leading innovation
A partnership that’s innovating and making progress in the sector, and ultimately for patients.
The challenge
HCL distributes a broad range of critical and everyday medicines and healthcare products to pharmacies and public and private hospitals all year round that require a next-day delivery service. From prescription medicines and nutritional products to clinical trial supplies and cold chain products.
Patients across Australia depend on critical and everyday medical products for their health and wellbeing. To deliver on their promise to their customers, HCL needs an industry-leading transport partner equipped to handle the unique demands and regulations of this sector.
“What we do here really does matter. We’re dealing with a range of medicines, some of which are of a critical nature, especially those under the ‘Life-Saving Drugs Program’ or others of high value or products that require specialist care and tracking in accordance with varying regulatory bodies,” says Harvey Aitken, Operations Supervisor – Transport and Systems, Healthcare Logistics Australia.
“Team Global Express are a great partner to have within the healthcare industry because of the time sensitivity of all of our freight. If end users don’t have their medication when they need it, where they need it, that can be a matter of life and death.”
HCL handles sensitive products like vaccines, cancer medication, insulin and other lifesaving medication that require fast and reliable transport, so they can’t afford delivery delays or breaches.
Barry Munnik, General Manager, Healthcare Logistics Australia, talks to what’s important to their business: “It comes down to performance, reliability and responsiveness – that allows us to deliver on our service promise and build our market reputation of ‘Can Do, Will Do.’ “
“We need a partner who shares the same approach and benchmark of service who not only understands performance and reliability, but delivers on it. And the fact that Team Global Express really does that, speaks volumes, and that’s why they’re such a valuable partner to us.”
Supplies must be delivered on time, sometimes urgently, to all parts of Australia, including rural and remote areas, regardless of natural disasters or other unforeseen challenges.
HCL has clear KPIs from its customers to deliver in full and on time, so it needs a full service logistics partner who can deliver for HCL. A partner with the expertise, capability and multi-modal network that matches HCL’s diverse requirements.
The solution
Team Global Express’ partnership with HCL goes back more than a decade. Today, the team transports more than 12,000 deliveries every month nationally.
Together, we have developed specialised logistics solutions to meet the healthcare sector’s needs for nation-wide reach, speed, reliability and compliance. We prioritise shipments where ‘every second counts’ for urgent medical needs. Medicines and supplies are packed and transported with diligence and care – including using esky shippers for cold chain products.
With access to the most significant multimodal network in the country, HCL can tap into all modes of transport – road, rail, air and sea freight. This ensures critical products reach their destination safely and on time – even in the face of natural disasters.
Team Global Express come to know the people they’re delivering to; when it involves hospitals and people in need, there’s greater sense of purpose and a strong connection to getting the job done, on time and in full.
“At Team Global Express, our healthcare customers trust us to deliver with speed and precision, because when it comes to patient care every second truly counts.” Andrew Wildblood, Chief Commercial Officer, Team Global Express.
Our purpose is simple: to provide certainty in moments that matter most and that’s what drives our people every day.”
The result
The partnership with Team Global Express is critical to HCL’s logistics operations, and its reputation in the market.
“A good partnership is based on performance, reliability and collaboration. We’re always focused on making progress together and delivering the best outcomes for HCL,” Justin Cybul, Strategic Account Manager, Team Global Express
Barry Munnik: “Reputation is critical for HCL’s business growth. That’s why it values its relationship with Team Global Express”.
“Their ability to handle time-critical healthcare deliveries with precision has taken a lot of pressure off the team. It has had a direct impact of our ability to service customers and their patients with reliability and efficiency.”
The future
HCL is one the fastest growing third and fourth party logistics providers in Australia, so having a partner who can grow with the business is important.
Team Global Express is looking to advance real-time tracking systems, temperature sensors and more generally how it can use data to improve outcomes for customers.
Andrew Wildblood: “Innovation in healthcare logistics isn’t optional, it’s essential. We’re continuously investing in technology, visibility and reliability to ensure we stay ahead of our customers’ evolving needs. That’s how we continue to set the benchmark for performance and trust across the industry.”