On behalf of all of us at Team Global Express, thank you for your loyalty and support throughout 2022.

We could not have made the steps we have without your partnership.

To ensure you and your customers are supported throughout peak season and throughout the festive season, please read through the information below.

Christmas Delivery

As we continue to deliver for you this busy peak season, we want to ensure that you and your customers continue to be supported now and throughout the upcoming festive season. As online shopping continues to grow rapidly, we recommend you send your packages as early as possible, whether that be to your customers, family, or friends.

To ensure that we can deliver for you prior to Christmas, please find below our cut off dates:

Service

Date

Priority
Wednesday 21 December
Standard Parcels (anywhere in Australia excluding FNQ, NT and WA)
Friday 16 December
Standard Parcels (FNQ, NT and WA)
Wednesday 14 December
Standard Pallets (anywhere in Australia excluding FNQ, NT and WA)
Monday 19 December
Standard Pallets (FNQ, NT and WA)
TAS
Friday 16 December
Wednesday 14 December
Courier
Service as normal
Standard Bulk Freight I&S
Service as normal
Please note: Freight that cannot be sorted using our automated sortation equipment (as per our fees and surcharges document) will require dispatch one (1) working day earlier.

Permanent Collections

As most companies reduce their operating hours during this period, we will temporarily suspend all Priority and Standard Parcels (formerly Toll IPEC) permanent collections from 28 December 2022 to 6 January 2023 inclusive. Normal permanent collections will resume on Monday, 9 January 2023.
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During this shutdown period, collections can be booked online at mytoll.com (where you can book up to 7 days in advance) or you can discuss your requirements with your account manager by 5 December 2022 if you wish for your permanent collections to continue.
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Note: All other services will continue as normal. If you intend on closing from 28 December 2022 to 6 January 2023 inclusive, please notify your account manager.

Permanent Authority to Leave

If you have a permanent ‘Authority to Leave’, please ensure that your holiday trading hours and closed period are clearly displayed at your delivery point. This will ensure that your freight is not left unattended until your business reopens.
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